Are you ready? If not, providers must block your calls.
Everyone hates robocalls. If you are a voice service provider, a white label provider, or reseller of these services whether via TDM or SIP, then you need to know what the FCC has directed providers to implement. If you support more than 100,000 lines you must implement SHAKEN for SIP connections or Robocall Mitigation for TDM lines. If you support fewer than 100,000 lines, you have the options to select SHAKEN for SIP or Robocall Mitigation for TDM. This is the most common path forward for small providers by Implementing Robocall Mitigation to meet June 30th deadline.
Every service provider who serves end users must certify they have implemented either a Robocall Mitigation Program or SHAKEN in their network. The filing of certifications needs to be submitted after June 30, 2021. Will you be ready?
Service providers must block all calls from any service provider that is not in the FCC database. This must become effective 90 days after the deadline for robocall mitigation program certifications. This affects all the main carriers, VoIP resellers, UCaaS providers, some MSPs, and all OTT providers. There will be penalties for non-compliance. Any provider located outside of the US that wants their calls to be verified when calling clients in USA/Canada, need to work with a North American Partner in order to satisfy these requirements. All the enterprises the providers support will want their calls marked as ‘verified’.
These solutions are new to most providers. In a recent survey, 51% of the providers have not started implementation, only 22% have started, a few (5%) have finished while 22% didn’t know what to do. This means that 73% need to learn more about the technologies, responsibilities, and legal issues for dealing with robocalls. The June 30, 2021 date for compliance is approaching fast.
Understanding STIR-SHAKEN user token authentication
At Prescott-Martini, LLC, we’re dedicated to helping keep voice services secure, whether you’re a company using an in-house network or a provider offering these services. Read on to learn more about how user token authentication through the STIR-SHAKEN framework helps combat this.
Most of us have had to deal with robocallers, scammers, and other unwanted callers before. Some people might receive these kinds of calls fairly frequently, potentially as often as every day. Others may no longer realize how often they receive these calls, as they simply won’t answer the phone anymore for numbers they don’t recognize.
This is a bad enough problem for ordinary consumers, where the wrong missed or ignored call might’ve been an urgent one, or repeated calls may be incurring additional, unnecessary expenses. For businesses, it’s even worse. A missed call could mean losing a valued client, missing a crucial deadline, or worse depending on the specific nature of the business.
On the other hand, for someone who answers the phone and doesn’t recognize a robocall or scammer, repeated calls present a very real risk to personal information and can, at the very least, potentially open up additional avenues for these fraudulent callers to reach you.
These problems affect the trust customers may have in voice services from internet service providers, VoIP providers, and other voice service businesses. Customers need to be able to trust that their network is secure and be able to go about their business risk-free and uninterrupted.
At Prescott-Martini, LLC, we’re dedicated to helping keep voice services secure, whether you’re a company using an in-house network or a provider offering these services.
Read on to learn more about how user token authentication through the STIR-SHAKEN framework helps combat this.
The STIR-SHAKEN framework and user token authentication
Fraudulent callers reach you through a process called “spoofing,” through which they falsify caller ID information to trick you into thinking they’re a trustworthy caller.
If you’ve received calls in the past with a label like “Scam Likely,” your carrier for that line has probably implemented STIR-SHAKEN on their network. Not all illegal calls are blocked, but those that are believed to be potentially illegitimate come with a warning when the end user receives them.
A call is blocked, labeled with a warning, or delivered without issue based on user token authentication. A caller is given one of three “attestations” to indicate their presumed identity and legitimacy. You can read more about that in this article from JD Supra.
Restore trust to your calls with Prescott-Martini
Implementing this system is a major step toward opening up trustworthy, smooth communication for your users. They’ll have a much easier time knowing when to pick up the phone and when to block a caller, and they won’t have to worry about making that choice nearly as often. Important calls won’t go ignored, and users will be able to trust in the reliability and security of their voice services.
You can implement STIR-SHAKEN through Prescott-Martini in a few different ways, based on your particular needs:
You can send your calls to us. We’ll add a token to each one and forward it to a Tier 1 carrier or your current carrier for termination.
Send an authentication request to us through MYSQL and we’ll send you back the token to insert into your SIP header.
Flat rate stand-by service, for when you don’t need to implement STIR-SHAKEN just yet.
You can embed our service into your platform and allow us to remotely manage it.
However you plan to implement STIR-SHAKEN, working with Prescott-Martini gives you options to use it as needed at a rate that works for you. Get in touch with us now for more information or to get started.