Are you ready? If not, providers must block your calls.

Everyone hates robocalls. If you are a voice service provider, a white label provider, or reseller of these services whether via TDM or SIP, then you need to know what the FCC has directed providers to implement. If you support more than 100,000 lines you must implement SHAKEN for SIP connections or Robocall Mitigation for TDM lines. If you support fewer than 100,000 lines, you have the options to select SHAKEN for SIP or Robocall Mitigation for TDM. This is the most common path forward for small providers by Implementing Robocall Mitigation to meet June 30th deadline.

Every service provider who serves end users must certify they have implemented either a Robocall Mitigation Program or SHAKEN in their network. The filing of certifications needs to be submitted after June 30, 2021. Will you be ready?

Service providers must block all calls from any service provider that is not in the FCC database. This must become effective 90 days after the deadline for robocall mitigation program certifications. This affects all the main carriers, VoIP resellers, UCaaS providers, some MSPs, and all OTT providers. There will be penalties for non-compliance. Any provider located outside of the US that wants their calls to be verified when calling clients in USA/Canada, need to work with a North American Partner in order to satisfy these requirements. All the enterprises the providers support will want their calls marked as ‘verified’.

These solutions are new to most providers. In a recent survey, 51% of the providers have not started implementation, only 22% have started, a few (5%) have finished while 22% didn’t know what to do. This means that 73% need to learn more about the technologies, responsibilities, and legal issues for dealing with robocalls. The June 30, 2021 date for compliance is approaching fast.

3 factors to keep in mind when choosing a call filtering service


Nearly half of all phone calls we receive each day are spam callers. For some, it’s even more than that. Not only are spam callers annoying, but it’s also dangerous for them to get through to you because it only takes one of them to trick you into giving them some of your personal information.

With the help of Prescott-Martini, you can get a call filtering service that will keep unknown and spam callers from ever reaching you. However, there are things that you should keep in mind when choosing such a service. Keep reading to see what you need to consider.

Know the frequency at which you’re blocking calls

When you’re choosing a call filtering service that’s built into the operating system on your phone, using an app, or setting it up with your network carrier, you need to keep in mind that not every call you receive is going to be from someone in your contacts list. While the vast majority of callers who aren’t already on your phone are very likely to be robocallers or spam callers, it’s important to continue to allow other callers through your filters.

You never know when you’re going to receive an emergency phone call from a neighbor, work, or your child’s school and you don’t want to make them think that you’ve ignored their call or make them call back right away to get through your filter. Be judicious with the frequency at which you’re blocking calls so you don’t send an important one directly to voicemail.

Know the level of risk of the calls you’re blocking

When you’re setting up a call filtering service, you can often establish the level of risk at which you’re willing to allow calls to continue to come through. Often these risks are considered medium or high. You might also have an option to filter all spam calls. Additionally, you have the option to terminate these calls or send them directly to voicemail.

Terminating these calls is often tempting as it prevents you from filling up your voicemail box with potentially a hundred or more messages from spam callers each day. It’s important to consider the types of phone calls that you often receive when setting up a call blocking tool. If you use your cell phone for work and receive calls from many different areas, it can be to your detriment to terminate a high percentage of your calls. In this case, you can play it safe by sending these calls to voicemail and return the call if they leave a message.

Know the types of numbers you’re blocking

It’s not uncommon for call filtering services to offer to block international numbers as spammers are often calling from all over the world. Receiving spam calls from international numbers isn’t incredibly common as most will spoof local numbers to try to trick you into answering the phone, though they do still happen. This is often a safe filtering option unless you do business internationally or have family and friends outside of the country.

Get in touch to learn more

Reach out to our team at Prescott-Martini to learn more about call filtering services and how they can benefit you. Our team has more than 150 combined experience in telecommunications security so we can keep you safe from spammers and robocallers. Send a message using our online contact form to schedule a call with our experts.

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